Refund Policy

Overview

CoachesPick.com is committed to providing an excellent user experience. This Refund Policy explains our approach to refunds for our services. Please read this policy carefully to understand our refund practices.

Free Service

CoachesPick.com's core platform is provided free of charge to youth sports league owners and participants. As a free service, no refunds are applicable for the use of our free features.

Premium Services and Add-ons

If CoachesPick.com offers premium services, consulting services, or add-on services that require payment, the following refund policy applies:

Refund Eligibility

You are eligible for a refund under the following conditions:

• Your refund request is submitted within 30 days of purchase
• You have not been charged for additional services or renewing subscriptions
• You are requesting a refund for your own account, not for another user
• The service has been paid through an authorized payment method

Non-Refundable Items

The following items are non-refundable under our policy:

• Services provided more than 30 days prior to refund request
• Services provided via consulting work where deliverables have been completed
• Training sessions or workshops that have already been conducted
• Custom development or customization work that has been completed
• Payments for services that were explicitly marked as non-refundable at purchase

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team through the Contact page
2. Provide your account email address and the date of purchase
3. Explain why you are requesting the refund
4. Allow up to 5 business days for our team to review your request

Once your refund is approved, we will process it to your original payment method within 7-10 business days.

Refund Processing Time

Please allow 7-10 business days for the refund to appear in your account after approval. The exact timeline may vary depending on your financial institution. Some banks may take an additional 1-2 business days to process the refund.

Recurring Subscriptions

If you have questions about recurring subscription charges or wish to cancel a subscription:

• You may cancel your subscription at any time through your account settings
• Cancellations are effective at the end of your current billing period
• No refunds will be issued for partial subscription periods
• Upon cancellation, you will lose access to premium features

Duplicate Charges

If you believe you have been charged twice for the same service, please contact our support team immediately. We will investigate the issue and issue a refund for any duplicate charges within 5 business days.

Policy Changes

CoachesPick.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to the Service. We encourage you to review this policy periodically for updates.

Contact Us

If you have any questions or concerns about our Refund Policy, please don't hesitate to reach out to us through our Contact page. Our support team is here to help ensure your satisfaction with CoachesPick.com.

Exceptions and Disputes

CoachesPick.com retains the right to refuse refunds for disputes that appear to be fraudulent or abusive. All decisions regarding refunds are made at the sole discretion of CoachesPick.com management. In cases of legitimate disputes, customers are encouraged to contact our support team for resolution.